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Privacy Policy and Terms of Use
Effective Date: January 2025
Welcome to the website of Luma Via LLC, a psychotherapy practice located in Wisconsin. We value your privacy and are committed to transparency regarding how we collect, use, and protect your personal information. By using this website, you agree to the following terms.
1. Information Collection and Use
We collect limited personal information (such as your name, phone, email address, and general inquiry details) when you voluntarily submit it through our website’s contact form. This information is used solely for administrative purposes, such as responding to inquiries, scheduling consultations, or providing requested information.
Important:
The contact form is not secure or HIPAA-compliant and should not be used to transmit any protected health information (PHI), mental health history, or confidential details. For communication involving PHI, we use SimplePractice, a secure and HIPAA-compliant platform, which will be made available to clients once a therapeutic relationship is established.
Submitting a contact form does not create a therapist-client relationship and should not be considered a request for or initiation of clinical services.
Text Messaging Terms & Conditions:
You agree to receive informational messages (appointment reminders, account notifications, etc.) from [Company name]. Message frequency varies. Message and data rates may apply. For help, reply HELP or email us at [Email address]. You can optout at any time by replying STOP.
Mobile SMS Messaging Privacy Policy:
Information collected:
We may collect information, such as name, phone number, and email address.
Use of information collected:
We may use the information we collect to perform the services requested including billing, customer service, appointment reminders and other administrative requests.
Sharing of information collected:
We may share information we collect with payment processors, legal authorities, partners so that these service providers can perform their normal duties. We do not share, sell, rent, or trade any information provided with third parties for promotional purposes.
As a current or prospective customer, you understand that you can text us STOP at any time to opt out of receiving SMS text messages from us. You can text us HELP at any time to receive help.
You understand that the messaging frequency may vary. Messaging & data rates may apply.
Your mobile information will not be shared with any third parties/affiliates for marketing/promotional purposes.
All policies are followed as per CTIA guidelines 5.2.1. At any time if you want your information to be removed, you can contact us via our email address or regular mail.
2. HIPAA Compliance
Luma Via LLC complies with the Health Insurance Portability and Accountability Act (HIPAA) with respect to all protected health information that is collected, stored, or transmitted through secure systems. Only communications conducted through our HIPAA-compliant platforms (such as SimplePractice) are subject to HIPAA privacy protections.
Messages sent through the general website or contact form are not encrypted or covered under HIPAA. By using the contact form, you acknowledge and accept this limitation.
3. Cookies and Analytics
Our website may use cookies and tracking tools such as Google Analytics to improve user experience and understand visitor behavior. Cookies are small data files stored on your browser and do not contain personally identifiable information. You may choose to disable cookies through your browser settings.
A banner may appear when you visit the site to request your consent for cookie usage, in accordance with applicable laws. Continued use of this site implies your consent.
4. Terms of Use
The content on this website is for general informational and marketing purposes only. It is not intended to serve as medical, psychological, or legal advice. Accessing or reading materials on this site, or submitting a form, does not establish a therapeutic or professional relationship between you and Luma Via LLC or its providers.
Luma Via LLC makes reasonable efforts to ensure accuracy but does not guarantee that all content is current or complete. We reserve the right to change or update website content without notice.
All materials on this site are the intellectual property of Luma Via LLC unless otherwise stated. Unauthorized use, reproduction, or distribution is prohibited.
This website is governed by the laws of the State of Wisconsin. Any disputes arising from use of this website shall be subject to the exclusive jurisdiction of the courts of Wisconsin.
5. Communication and Emergency Policy
Our contact form is intended for non-urgent communication only. Please do not submit crisis-related messages or time-sensitive matters through the form.
By using the form, you acknowledge that:
It is for general inquiries only.
It is not secure and should not be used to share confidential or health-related information.
You are not entering into a therapist-client relationship.
Luma Via LLC is not responsible for any time delay in responding to messages submitted via the form.
If you are experiencing a mental health emergency, call 911 or contact a local crisis line immediately.
6. Data Security
We take reasonable administrative and technical precautions to protect the data collected on this website. Our site is secured with an SSL certificate to encrypt information transmitted through it.
However, no method of transmission over the internet is completely secure. By using the site, you acknowledge and accept these limitations.
We do not sell, rent, or disclose your personal information to third parties, except as required by law or with your written consent.
7. Accessibility
Luma Via LLC is committed to making its website accessible to all users, including those with disabilities. If you encounter any difficulty accessing content or functionality, please contact us so we can assist you and improve the site accordingly.
If you have any questions or concerns about this Privacy Policy or Terms of Use, please contact us at:
info@lumaviamentalhealth.com
Luma Via LLC
5900 Monona Drive Suite 310 Monona Wi 53726.